R├╝ckgabepolitik

Introduction

Our goal is to ensure that you are completely satisfied with the products you purchase. If you encounter any quality issues with the products you have purchased, we are here to assist you with the return process.

Return Conditions

  • Returns are not accepted if there are no quality issues with the product after it has been shipped.
  • In case of quality issues, customers can initiate a return by providing photographic evidence.
  • The goods must be returned within 30 days after receiving the goods.
  • The goods must be unused, undamaged, and must come with the original packaging.
  • Before returning, please contact us by email or phone.

Return Process

  1. Please contact us by email or phone to get a return authorization number.
  2. Send the goods and the return authorization number together to the address we provide.
  3. Once we receive and inspect your goods, we will notify you of the status of your return by email.
  4. If your return is approved, we will refund the full purchase price, minus any shipping charges. The refund will be processed through the original payment method.

Return Shipping Cost

  • The return shipping cost will be borne by the customer.
  • If the goods you receive are damaged or have quality issues, we will bear the return shipping cost.
  • If the return is due to the customer providing an incorrect address, the customer will bear the responsibility and costs associated with the error.
  • If the error is on our part, such as shipping to the wrong address, we will issue a full refund.

Exchange

We only accept exchanges for the same item. If you need a different item, please return the goods and place a new order.

Refund

Once we receive and inspect your goods, we will notify you of the status of your return by email. If your return is approved, we will refund the full purchase price, minus any shipping charges. The refund will be processed through the original payment method.

Kontakt

If you have any questions or concerns, please feel free to contact us through the following means: